Everest Mouldings Shipping Policy

At Everest Mouldings, we strive to provide reliable and efficient shipping services to ensure your products are delivered safely and on time. This policy outlines our shipping practices and procedures. Please read this policy carefully to understand our shipping guidelines.

Shipping Rates:

a. We make every effort to obtain the best possible shipping rates for our customers. Shipping rates are calculated based on various factors such as package weight, dimensions, destination, and the chosen shipping method.

b. The shipping rates will be displayed at the checkout stage of your online purchase or as quoted. Please note that additional charges, such as customs duties or taxes, may apply depending on your location and the nature of the products being shipped.

Carrier Selection:

We only work with reputable carriers to ensure the safe and timely delivery of your items. We select carriers based on their reliability and track record in the industry.

Shipment Insurance:

a. All shipments are insured to protect against loss or damage during transit. In the unfortunate event of loss or damage, we will initiate a claim process with the carrier.

b. It is important to note that settling a claim can take time due to the carrier's investigation and claim evaluation process. We appreciate the cooperation of our customers in assisting us during this process.

Customer Responsibilities:

a. If visible damage is present on the package upon delivery, it is the customer's responsibility to refuse acceptance of the shipment. By refusing delivery, it helps ensure that the claim process can be initiated promptly.

b. In the event of damaged items, it is essential to take detailed photographs of the damaged goods, including the packaging and shipping label. Additionally, we require customers to retain the damaged goods in their original packaging until further instructions are provided by a carrier representative or our customer support team.

c. Customers are expected to cooperate and provide necessary information or documentation required during the claims process to facilitate the resolution of any shipping-related issues.

Replacement Items and Shipment Costs:

a. Replacement items will be shipped to the customer once the claim process is settled, and the carrier accepts liability for the loss or damage.

b. If the customer wishes to receive replacement items before the claim is settled, they may agree to cover the costs associated with the shipment. In such cases, the customer will be informed about the applicable shipment costs before proceeding with the replacement shipment.

Contact Us: If you have any questions or concerns regarding our shipping policy, please contact us using the information below:

Everest Mouldings Address: 9-1645 Sismet Road, Mississauga, Ontario L4W 1Z3

Email: info@everestmouldings.com Phone: 416-848-4123

By placing an order with us, you acknowledge and agree to abide by the terms and conditions of this shipping policy.

Note: This policy is subject to change without prior notice. Please review the policy periodically to stay updated on any modifications.