This Return & Refund Policy applies to purchases from Everest Mouldings & Specialties.

Requesting a return

You have 30 days after receiving your order to request a return. Eligible products must be in original condition: unused, uninstalled, unpainted, unmodified and free from damage or alterations. Original packaging and proof of purchase are required.

Email [email protected] before sending anything back. Returns require prior authorization; unauthorized returns will not be accepted.

Shipping and the 20% restocking fee

Shipping and transportation costs are non-refundable. You are responsible for return shipping. Every approved return is subject to a 20% restocking fee, deducted from the refund.

Damaged, defective or incorrect deliveries

Inspect your order immediately. Notify us within 48 hours of delivery if a product arrives damaged, defective or incorrect. Provide clear photos showing:

  • The full length of each damaged piece;
  • All sides of the damaged product;
  • Close-up views of the damage;
  • The packaging, shipping box and visible shipping damage.

Insufficient documentation may result in a denied claim. Keep the products and packaging until the claim is resolved; we may require their return before providing a replacement or refund.

After reviewing the claim, Everest Mouldings & Specialties may, at its sole discretion, replace the affected products or refund the value of the damaged products only. For an approved damage claim resolved by replacement, we pay to ship the replacement items. For a damage refund, original shipping, delivery, handling, duties, taxes, customs fees, brokerage and other related costs are non-refundable.

Exchanges

We do not offer direct exchanges. You may request an approved return, subject to this policy and applicable fees, and place a separate order for a different product. Original shipping is not refunded; you pay shipping for the new order. The replacement-shipping exception for approved damage claims is described above.

Refunds and deductions

We will inspect the returned products and notify you whether the refund is approved. Approved refunds go to the original payment method, less the 20% restocking fee, original shipping and handling, return shipping, duties, customs fees, brokerage, taxes, tariffs and other costs incurred for the shipment or return, including additional return-related expenses.

If the order included free shipping, our actual shipping cost is deducted. Shipping charges are non-refundable; for approved damage replacements, we cover replacement shipping as stated above. Your financial institution may take several business days to show the refund.

Items that cannot be returned

  • Custom-made, custom-cut or special-order products;
  • Clearance, discounted, promotional or final-sale items;
  • Installed, painted, modified, cut, altered or damaged products;
  • Products without their original packaging or proof of purchase;
  • Products returned more than 30 days after delivery.

For delivery damage, defects or incorrect items, use the claim process above. For a manufacturing defect covered over the product’s lifetime, see our Lifetime Warranty.

Limitation of liability

To the extent permitted by applicable law, Everest Mouldings & Specialties’ liability is limited to the product’s purchase price. We are not liable for indirect, incidental, consequential, special or punitive damages, including labour, installation, removal, project delays, lost profits, shipping, customs, duties, taxes or other expenses arising from use, inability to use or defects in the product. Nothing in this policy restricts rights or remedies that cannot be excluded under applicable law.

Contact Everest

Everest Mouldings & Specialties
3226 Wharton Way, Mississauga, ON L4X 2C1, Canada
[email protected]
416-848-4123